Refund & Returns Policy

Refund Policy

• All sales are FINAL.
• Refunds are only issued if:
  • The item is unavailable and cannot be sourced
  • The order was oversold and cannot be fulfilled
• Refunds will be processed using the original payment method.

Cancellation Policy

• No cancellations are allowed for:
  • Pre-orders
  • Down payment orders
  • Special or limited-edition items
• Cancellations are only possible if ToyHunt Resin is unable to fulfill the order.

Down Payment (DP) Policy

• Some products require a Down Payment (DP) to secure your order.
• DP amounts are non-refundable once the order is confirmed.
• The remaining balance must be paid once the item is ready for shipment.
• Failure to complete the remaining balance within the given time frame may result in order cancellation with DP forfeited.

Damage & Replacement Policy

• Resin statues are fragile items. Despite secure packaging, damages may occur during transit.
• Unboxing video is MANDATORY for any damage claim.
• Video must be continuous, uncut, and clearly show:
  • Shipping box
  • Inner packaging
  • Damaged item
• Claims without a valid unboxing video will be automatically rejected.
• Replacement parts (if approved) depend on studio availability.
• Shipping Fees for replacement parts may be charged to the customer.

After-Sales & Damage Resolution (International Orders)

• Minor Damage (small broken parts, glue-fixable pieces): Partial refund will be issued based on damage assessment.
• Major Damage (large broken parts or missing components): ToyHunt Resin will contact the studio for replacement parts.
  • Replacement parts available: Provided free of charge (Shipping Fees not included)
  • Replacement parts unavailable: Compensation will be negotiated fairly
• Lost Items: A 100% refund will be issued once confirmed.

Last updated: January 2026